RT (Request Tracker) (Claude)
MCP server for RT (Request Tracker) — search tickets, manage queues, add comments and replies, and update ticket fields.
Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.
Features
Category
Open the Claude listing: https://claude.com/marketplace/connectors/rt-request-tracker. Choose Add to Claude and follow the publisher’s setup instructions. Publisher documentation: https://github.com/bestpractical/mcp-server-rt#readme. Availability depends on your plan, region, and workspace settings. This integration has not been authenticated or functionally tested here.
add_comment
add_reply
create_ticket
get_attachment
get_current_user
get_queue
get_queue_fields
get_ticket
get_ticket_attachments
get_ticket_history
get_ticketsql_grammar
get_transaction
list_queues
lookup_user
save_attachment
search_tickets
update_ticket
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