Freshservice (Claude)
Manage tickets, assets, changes, and IT requests
Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly.
Features
Category
Open the Claude listing: https://claude.com/marketplace/connectors/freshservice. Choose Add to Claude and follow the publisher’s setup instructions. Sign-in: Required. Publisher documentation: https://support.freshservice.com/support/solutions/articles/50000012678-model-context-protocol-mcp-integration-in-freshservice-eap. Availability depends on your plan, region, and workspace settings. This integration has not been authenticated or functionally tested here.
createAsset
createOffboardingRequest
createOnboardingRequest
createSolutionArticle
createSolutionFolder
createTicket
createTicketNote
fetchAgent
fetchAgents
fetchAsset
fetchAssets
fetchOffboardingRequestTickets
fetchOffboardingRequests
fetchOnboardingRequestForm
fetchOnboardingRequests
fetchRequester
fetchRequesters
fetchServiceCatalogCategories
fetchServiceCatalogItem
fetchServiceCatalogItemSearch
fetchServiceCatalogItems
fetchSolutionArticle
fetchSolutionArticleSearch
fetchSolutionArticles
fetchSolutionCategories
fetchSolutionCategory
fetchSolutionFolder
fetchSolutionFolders
fetchTicket
fetchTickets
fetchWorkspaces
placeRequestServiceCatalogItem
updateAsset
updateSolutionArticle
updateTicket
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